According to the tariffs of Nova Poshta

Delivery of the goods is carried out by the Nova Poshta company according to the Branch - Branch scheme. For this purpose at registration or placing of the order you need to specify the number of the Nova Poshta branch which is convenient for you in the corresponding fields.

The customer receives the number of the electronic invoice the next day after sending before 12-00 o'clock in a text message to the number specified when placing the order.

Upon receipt of the shipment at the Nova Poshta branch you will need to have to present an ID (passport, driver's license, etc.).

According to the tariffs of Ukrposhta

When choosing delivery by Ukrposhta, it is necessary to indicate the ZIP code in the delivery address.

Delivery to the regional centers of Ukraine takes 4 - 6 days. Delivery to other towns depends on their distance from the regional center.

Return of Goods of Improper Quality:

• A product of improper quality means a product of inappropriate taste, smell, or expiration date. The received product must correspond to the description on the Seller's website. The difference between the ordered Product and the one stated on the Seller's website is not a sign of improper quality of the Product and/or impossibility to use it for its intended purpose.
• The appearance and completeness of the Product, as well as the completeness of the entire Order must be verified by the Buyer at the time of receipt of the product.
• After receiving the Order, claims to external defects of the goods, its quantity, completeness and appearance are not accepted.
• If Goods of improper quality have been handed over to the Buyer and it wasn't otherwise stipulated by the Seller in advance, the Buyer has the right to use the provisions of Art. 8 "Consumer Rights in Case of Purchase of Goods of Improper Quality" of the Law of Ukraine "On Consumer Protection".
• Refunds are made by returning the value of the paid Goods, by bank transfer, by transfer to a bank card (The card must be issued in Ukraine; the currency of the card - hryvnia).
• The Seller is not responsible for the defects of the Goods, if they arose after its transfer to the Buyer as a result of violation by the Buyer of the rules of use or storage of the goods, actions of third parties or force majeure.